You will be providing technical assistance and troubleshooting support to our customers who encounter issues with our BySoft CAM Cut/Bend/Tube/Robot Manager software. What you will be doing • Provide appropriate solutions to the software issues faced by the customers. • Troubleshoot customer issues • Make effective decisions to have fast solutions prioritizing and dealing with the issues on time. • Identify and resolve hot escalations. • Provide 1st level technical phone support. • Ensure the fault is completely rectified and it does not appear in the future by providing correct feedback to customers. • Communicate with customers providing periodic follow-up to match expectations. • Build positive relationships with customers. • Perform BySoft CAM trainings Your experience • Technical educational background . • In-depth knowledge of CAD/CAM software for sheet metal and their tools, features, and functions. • Experience as a CAM specialist for sheet metal production