As a Service Technician, you will master customer service skills, independently handle field service support for Bystronic equipment, troubleshoot and repair as well as lead installations and start-ups, offer 1st level technical support, instruct customers on our applications, and foster positive relationships.

What you will be doing
• Installation, handle over and commissioning Bystronic machines at customer sites: ready for start- up according the Bystronic requirements.
• Assemble electric, pneumatic and hydraulic installations.
• Maintain Bystronic machines at customer sites and repairing electrics, pneumatics and hydraulics.
• Perform CNC/PLC software updates / downgrades and tests whether those were successfully on standalone machines.  

Your experience
• Mechanical/Electrical educational background.
• 2-3 years of customer service and/or technical service experience.
• Experience in the bending or laser-cutting machinery sector is not just a valuable, it’s a key advantage.

You will be providing technical assistance and troubleshooting support to our customers who encounter issues with our BySoft CAM Cut/Bend/Tube/Robot Manager software.

What you will be doing
• Provide appropriate solutions to the software issues faced by the customers.
• Troubleshoot customer issues
• Make effective decisions to have fast solutions prioritizing and dealing with the issues on time.
• Identify and resolve hot escalations.
• Provide 1st level technical phone support.
• Ensure the fault is completely rectified and it does not appear in the future by providing correct feedback to customers.
• Communicate with customers providing periodic follow-up to match expectations.
• Build positive relationships with customers.
• Perform BySoft CAM trainings

Your experience
• Technical educational background .
• In-depth knowledge of CAD/CAM software for sheet metal and their tools, features, and functions.
• Experience as a CAM specialist for sheet metal production

As a Customer Service Representative, you are the first point of contact for our customers who contact our support department. You understand their needs, provide support for simple technical issues and ensure that the right follow-up steps are taken. You work closely with our Hotliners.

Activities
• First point of contact for customers
• Coordinating the Service Technicians together with the Service manager
• Handling simple cases
• Registering and following up on customer cases and escalations
• Coordinating delivery times and logistics regarding parts with the spare parts department
• Informing customers about the progress and status of their request

Your profile:
• Technical background at MBO+ or HBO level
• Knowledge of mechanics and electrical engineering (CNC, PLC, viewer software)
• Experience with troubleshooting and customer support
• Proficient in MS Office and CRM systems